FAQ

FAQ

  1. How can I purchase your products, and where can I get more information about them?

    You can fill out the inquiry form on the interest product page or fill out our contact form by clicking here.

  2. Can I purchase directly from you? Can you ship my order to my residence/business/construction site?

    Yes, you can purchase directly from us. We ship all over North America.

  3. How do I know my order will arrive safely?

    All our vanity sets are packaged extremely securely and strapped on pallets before we ship them out. As we ship out a large volume of orders, the freight companies that move our shipments are familiar with how to handle them.

  4. I have never bought a bathroom vanity online. How do I know I will not be disappointed?

    Over 95% of our sales are to customers who never actually see the products in person before ordering. As we do have a satisfaction guarantee, it’s in our best interest to make sure your purchase meets or exceeds your expectations. We are proud to say that repeat customers and referrals are a significant portion of our sales; that is the best compliment a business can receive.

  5. Are your products truly premium?

    Quality and finish are of paramount importance to us. We use the finest Blum hardware, imported stone, and kiln-dried solid hardwood. Each vanity is hand-stained multiple times to achieve a deep, rich finish.

  6. I see a line in my stone countertop. Is it a defect?

    No. Natural stone has veins that run through it, which is part of the beauty of the stone. It also has a large degree of variance, and the uniqueness of each slab should be appreciated. If you are looking for a countertop without any veins or color variance, you should choose a synthetic product.

  7. Are you a drop shipper?

    We have multiple warehouses and carry our own inventory. This results in shorter lead times, lower product cost, and control over how and when a product is shipped.

  8. What sort of Warranty do you offer?

    We offer a 2-year limited warranty, which is twice as long as the industry standard.

  9. What happens if my order arrives damaged?

    In the rare case where there is visible damage to your order, please do not sign for the shipment when it is being delivered. Give us a call, and we will send you a replacement.

  10. I don’t live in North America. Can I still purchase from you or be set up as a dealer?

    Yes. We have shipped to the Caribbean, Russia, Japan, and the Middle East. Please contact us for more information.

  11. Why are there no prices posted on your website?

    As we do sell across a wide geographic area, prices vary due to local costs such as taxes, overhead, labor, and exchange rates. Please contact us for the best possible pricing.

  12. Can I remove the drawer or doors on my vanity?

    Yes.

  13. Can I change the handle on my Vanity?

    Yes, you can. Please see Ikou Inc YouTube channel on our to remove the handle

  14. Can I choose a different countertop not listed on the product page of an interested vanity?

    No, we do all our manufacturing overseas taking into the account the latest color and trend. We manufacture in one packaging.

  15. Where can I find the specification for the products?

    We have attached manuals which includes specification to each product page. You will also receive a manual when your product gets delivered to you.

  16. My vanity does not have a side splash, can I order one directly from you?

    Yes, you can. You can order on our side splash page here or You can contact us at 1-866-856-1777 or email at support@ikouinc.com to order one.

  17. I damaged the handles, drawers, or door to the vanity, what do I do?

    You can order replacement parts including wood fillers and touch paint for any product directly from us. You can contact us at 1-866-856-1777 or email at support@ikouinc.com

  18. How often should reseal my bathroom vessel sink?

    It is recommended to properly seal all-natural stone products prior to installation. It is recommended to reseal all your engineered stone countertop, stone vessel sinks annually.

  19. Do I need a professional to install my Vanity?

    No, you don’t but it is highly recommended to use a professional plumber and, in some cases, a professional electrician for the power source on some of our vanities.

  20. How do I clean my vanity?

    Please click here for Tips on care and cleaning. You can also browse the blog for more content.

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